Refund & Return Policy

At PunchPro Boxing, we stand by the quality of our gear. If you aren't satisfied with your purchase, we’re here to help you get back in the ring.

1. The 15-Day Guarantee

You have 15 calendar days from the date of delivery to decide if your gear is the right fit. If 15 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Conditions for Return

To be eligible for a return, your item must meet the following criteria:

• The product must be undamaged and in the same condition that you received it.
• It must be in the original packaging.
• Items showing signs of heavy use, sweat, or wear (for hygiene reasons regarding gloves/wraps) cannot be returned.

3. Custom and Personalised Orders

Because much of our gear is made to order with custom names, logos, or bespoke colourways, personalised items generally cannot be returned for a change of mind. If your custom item arrives with a manufacturing defect or does not match what you ordered, contact us and we will make it right.

4. Your Options: Refund or Replacement

Once we receive and inspect your returned parcel, you can choose one of the following two options:

• Refund: We will process a return of your money to your original method of payment. Please note that all refunds are subject to a 10% processing and restocking fee.
• Replacement: We can send out a replacement product of the same value if you prefer an exchange. (Exchanges are exempt from the 10% fee.)

5. How to Initiate a Return

To start a return, please contact our support team at punchprosports@gmail.com with your order number and photos of the product condition. We will provide you with the return shipping address and instructions.

6. Damaged or Faulty Items

If your gear arrives damaged or faulty, contact us within 48 hours of delivery with photos. Faulty items are not subject to the 10% fee, and we will cover return shipping where the fault is ours.

Nothing in this policy excludes or limits any consumer guarantee or legal right that cannot be excluded under applicable Australian consumer law.

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